Frequently Asked Questions

We accept payment through PayPal. For Malaysians, please contact us if you would prefer to do a direct bank transfer instead.

For Malaysians, you will receive the order in 4 – 7 working days.
For International customers, it might take up to 14 – 28 working days for your order to arrive.

Once you have placed an order, a confirmation email will be sent. A follow up email with a tracking code will be send after your order has been shipped.

We start processing your order once it is received. If you wish to cancel or change your order, you may only do so before we send you the email containing the tracking number.

Please check the status of your item using the given tracking code given. Should you have further difficulties, please contact us.

Please contact us and we will arrange for a re-delivery or refund of your items.

They are made of fire hose and seat belts (dog toy only). The fire hoses from our pet toys come from the Malaysian Fire and Rescue Department whereas the seat belts are upcycled seat belts from AirAsia aircrafts.

You can brush it using soap and water.

The pet toys are generally safe, but please supervise your pets while they are using it as each pet is different.

Yes.

Please refer to the size chart in the product gallery. All measurements are in inches.
As all measurements are done manually, please allow for slight differences in measurements.