Frequently Asked Questions

General

Do you ship internationally?

Yes, we do. The shipping charges are calculated based on the mailing address.

What are the accepted payment methods?

We accept payment through PayPal. For Malaysians, please contact us if you would prefer to do a direct bank transfer instead.

When will I receive the order?

For Malaysians, you will receive the order in 4 – 7 working days.
For International customers, it might take up to 14 – 28 working days for your order to arrive.

How do I track my orders?

Once you have placed an order, a confirmation email will be sent. A follow up email with a tracking code will be send after your order has been shipped.

Can I change/cancel/add items to my order?

We start processing your order once it is received. If you wish to cancel or change your order, you may only do so before we send you the email containing the tracking number.

My order hasn’t arrived even after the estimated delivery date, what do I do?

Please check the status of your item using the given tracking code given. Should you have further difficulties, please contact us.

My order is lost, what do I do?

Please contact us and we will arrange for a re-delivery or refund of your items.

Pet Toys

Where are your pet toys manufactured?

They are made in Malaysia.

What are they made of?

They are made of fire hose and seat belts (dog toy only). The fire hoses from our pet toys come from the Malaysian Fire and Rescue Department whereas the seat belts are upcycled seat belts from AirAsia aircrafts.

How do I clean the pet toy?

You can brush it using soap and water.

Are the pet toys safe?

The pet toys are generally safe, but please supervise your pets while they are using it as each pet is different.

T-Shirts

What material is your T-shirt made from?

Our T-shirts are made from cotton.

Can I wash my T-shirt in the washing machine?

Yes.

How do I find my correct size?

Please refer to the size chart in the product gallery. All measurements are in inches.
As all measurements are done manually, please allow for slight differences in measurements.

Tree Planting

Please refer to our ROAR FAQ here.

Can't find an answer? Ask Us.


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