Return and Refund Policy

Thanks for shopping with APE Malaysia!
If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it in.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase included.

We will return 90% of the original cost. 10% will be used to cover our processing fees.

Eg: Total Payment: RM 90 (merchandise) + RM 10 (shipping fee) = RM 100
      Return Fee: RM 90



If you received an item with defects, please take a clear picture and email it to us. You will be given an option for a refund or an exchange. If your refund has been approved, we refund the full amount to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Pet Toys:
As all of them are upcycled, handmade items, there might be slight imperfections in terms of measurements and cutting. Please note that these are not eligible for a refund.

Change of mind due to different colour expectations and size is not eligible for a refund. Please refer to the size chart before placing an order.




You will be responsible for your own shipping costs for returning your item. Shipping fees are non­-refundable.

If you will be receiving a refund, the cost of return shipping will be deducted from your refund.


Return Address

Please return all items to:

Animal Projects & Environmental Education,
Unit 1005, Block A, Lobby 2,
Damansara Intan, 47400, Petaling Jaya,
Selangor, Malaysia.

Phone: +603-7724 2272
Email: [email protected]

Contact Us

If you have any questions on how to return your item to us, please contact us.





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